About Me
Hi, I’m Trystan Conway.
I help Allied Health, NDIS and Aged Care providers build financially sustainable, operationally sound services that hold up under reform, workforce pressure and changing expectations.
After co-founding and scaling a national Allied Health organisation to more than 300 clinicians and $15M+ in annual revenue, I now partner with providers across Australia, from founders and small practices to large NFPs, national organisations and consulting teams.
My work sits at the intersection of strategy, operations and hands-on implementation. The goal is simple: help you make better decisions, build stronger foundations and reduce avoidable complexity without lowering standards.
My Journey
I began my career as a physiotherapist working across aged care and disability services. Over time, I moved into operations, service design, quality and strategic planning.
As a director and co-founder of a rapidly scaling Allied Health provider, I experienced firsthand what it takes to build a service that can survive and grow in a low-margin, highly regulated environment. That included navigating:
workforce shortages and retention
NDIS funding and pricing mechanics
aged care compliance and accreditation
systems, automation and reporting
cash flow, forecasting and margin pressure
constant policy and regulatory change
Those years shaped how I think about sustainable service design. They also gave me deep empathy for founders and leadership teams trying to do the right thing while keeping their organisations viable.
That lived experience is the foundation of how I work with clients today.
What I’m Known For
Providers typically bring me in when they need:
Commercial clarity
Margins, pricing, cost-to-serve, incentives and sustainable service mix.Reform translation
Turning NDIS pricing changes and aged care reform into practical operating decisions.Operational lift
Systems, workflows, onboarding, reporting, governance structure and delivery rhythms.Founder and leadership load reduction
Stepping back without losing control, reducing bottlenecks and improving accountability.
If you want a clear starting point, you can book a free strategy call to clarify priorities and next steps.
What I Actually Deliver
Strategy only matters when it turns into decisions, systems and execution. Depending on your needs, deliverables often include:
Pricing, margin and cost-to-serve models
Aged Care reform and Support at Home transition work, including service models, pricing implications, workforce design and documentation
Operating model design, including caseloads, role clarity, KPIs and incentives
Workflow and system builds, including templates, dashboards, registers, reporting packs and lightweight CRM tracking
Governance and quality uplift, including practical policies, SOPs, audit readiness and continuous improvement structures
Why I Started Conway Consulting Group
Allied Health leaders are pulled in competing directions.
They need to deliver high quality clinical care while also managing compliance, funding rules, workforce pressure, cash flow and constant reform across NDIS and aged care.
I started Conway Consulting Group to help providers respond to this complexity with clearer thinking and practical execution.
Whether you are building a practice, restructuring a service line, preparing for reform, or trying to reduce founder load — my role is to bring structure, realism and momentum to the work.
I also support consulting firms, NFPs and government teams that need grounded, independent insight into how Allied Health, NDIS and aged care systems actually operate.
Independent and Conflict Free
I do not operate clinical services. This is deliberate.
It means my advice is:
free from referral competition
free from service delivery incentives
aligned only to your goals and constraints
delivered with full confidentiality
My role is to provide honest, decision-useful guidance that strengthens service quality, commercial foundations and long-term viability.
How Can I Help?
Strategy and Clarity
Support with pricing, margins, service models, NDIS pricing changes and aged care reform and transition.
Systems and Operations
Workflow optimisation, reporting, governance clarity and practical tools that make day-to-day delivery easier.
Workforce and Leadership
Team structure, caseload assumptions, role clarity, leadership support and reducing founder bottlenecks.
Implementation and Delivery
Hands-on project execution, including templates, policies, dashboards and financial or service models.
Frequently Asked Questions (FAQ)
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Most work falls into pricing and sustainability, reform readiness across NDIS and aged care, operations and systems, workforce structure, governance uplift and hands-on implementation.
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Through margin analysis, cost-to-serve modelling, service mix decisions, team structure, capacity assumptions and practical levers that improve sustainability without lowering standards.
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Some clients want strategic decision support. Others want hands-on builds and implementation. Many combine both through a retainer or project format.
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I primarily work with Allied Health practices, NDIS providers and aged care organisations. I also support consulting firms and advisory teams with specialist sector input.
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Yes. Most engagements combine clarity and prioritisation with delivery of models, tools, systems and documentation.
Let’s Work Together
If you want practical, high-trust support from someone who understands the realities of Allied Health, NDIS and aged care, let’s talk.