Privacy Policy

Effective Date: July 2026

At Conway Consulting Group ("we", "our", "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and manage personal information through our website www.conwaygroup.com.au and related online services.

This policy applies to all visitors and users of the website, and to clients and prospective clients who interact with us online or offline.

1. About Us

Conway Consulting Group provides allied health business consulting, mentoring and strategic advisory services. We support providers with operational clarity, financial performance, compliance and growth in sectors including Allied Health, NDIS and Aged Care.

Contact Details: Email: trystan@conwaygroup.com.au PO Box 121, Bulleen VIC 3105, Australia

2. What Personal Information We Collect

We collect personal information that you voluntarily provide when you:

  • use contact forms,

  • sign up for newsletters,

  • book calls or services,

  • email us,

  • or otherwise interact with our website.

Examples of personal information we may collect include:

  • Name

  • Email address

  • Phone number

  • Business name

  • Payment and billing information (via secure third-party providers)

  • Website usage and device data, including IP address, pages viewed, links clicked, referring website, and device or browser type

We also collect analytics and tracking data through cookies and third-party tracking pixels to understand how the website is used and to deliver relevant advertising. Section 6 explains this in detail.

3. How We Collect Personal Information

We collect information:

  • Directly from you when you provide it,

  • Automatically when you visit or use the website through cookies, analytics tools and third-party tracking pixels,

  • From third-party service providers such as email marketing platforms, analytics services and advertising platforms.

You may choose not to provide certain information. This may limit your ability to use some features of the site.

4. How We Use Your Information

We use personal information to:

  • respond to inquiries or requests,

  • provide consulting, mentoring or account services,

  • send newsletters or updates if you have subscribed,

  • improve our website, products and services,

  • measure and improve the performance of our marketing and advertising,

  • deliver and target relevant advertising to you on third-party platforms,

  • comply with legal and regulatory obligations.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate the site, remember your preferences, analyse traffic and support advertising. Cookies are small files stored on your device. You can control or delete cookies through your browser settings. Disabling some cookies may affect how the website functions.

6. Third-Party Tracking Pixels and Advertising

Our website uses third-party tracking pixels supplied by advertising platforms. These are pieces of code that load when you visit our pages and send information about your activity to the relevant platform. We currently use:

  • Meta Pixel, provided by Meta Platforms, Inc. (Facebook and Instagram)

  • LinkedIn Insight Tag, provided by LinkedIn Corporation

These pixels collect information such as your IP address, the pages you view on our site, the actions you take, and device and browser details. This information is shared with Meta and LinkedIn, and may be used by us and our marketing partners to:

  • measure the performance of our advertising,

  • understand how visitors use our website,

  • build audiences and show you relevant advertising on Meta and LinkedIn platforms and their partner networks (known as retargeting).

We take reasonable steps to configure these pixels to limit the information collected to what is necessary for these purposes.

Your choices. You can opt out of or control this advertising directly with the platforms:

  • Meta: adjust your settings via "Ad preferences" and "Off-Facebook Activity" in your Facebook or Instagram account.

  • LinkedIn: adjust your advertising settings in your LinkedIn account under "Ads".

  • You can also use your browser and device privacy settings to limit tracking, and opt out of many interest-based ads through the platforms above.

7. Disclosure of Your Information

We may disclose personal information:

  • to service providers who assist with website operations, email delivery, analytics, advertising and hosting,

  • to advertising platforms and our marketing partners as described in Section 6,

  • in response to lawful requests by public authorities, including to meet national security or law enforcement requirements,

  • if required by law or to protect our rights.

We do not sell your personal information for money. We do share website usage data with the advertising and analytics platforms described in this policy so that we can measure and deliver relevant advertising. Where we share information with third parties, we require them to handle data securely and only for permitted purposes so far as we are reasonably able.

8. Cross-Border Transfers of Personal Information

Some of our service providers and advertising platforms are located outside Australia, or store and process data outside Australia. In particular, Meta Platforms, Inc. and LinkedIn Corporation are based in the United States and process data there and in other countries. Where your information is transferred overseas, we take reasonable steps to ensure it is handled in accordance with this policy and the Australian Privacy Principles.

9. Security of Your Personal Information

We use reasonable technical and organisational measures to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. No system can be guaranteed to be completely secure.

10. Access and Correction

You can request access to personal information we hold about you. You may also ask us to correct information that is inaccurate, out of date or incomplete.

Requests should be made in writing to: Email: trystan@conwaygroup.com.au

11. Complaints

If you believe your personal information has been mishandled, please contact us first so we can address your concerns. If you are not satisfied, you may also contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The revised version will be posted on this page with an updated effective date.

13. How to Contact Us

For questions or concerns about this Privacy Policy:

Email: trystan@conwaygroup.com.au Address: PO Box 121, Bulleen VIC 3105, Australia