Privacy Policy

Effective Date: January 2026

At Conway Consulting Group (“we”, “our”, “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and manage personal information through our website www.conwaygroup.com.au and related online services.

This policy applies to all visitors and users of the website, clients and prospective clients who interact with us online or offline.

1. About Us

Conway Consulting Group provides allied health business consulting, mentoring and strategic advisory services. We support providers with operational clarity, financial performance, compliance and growth in sectors including Allied Health, NDIS and Aged Care.

Contact Details:
Email: trystan@conwaygroup.com.au
PO Box 121, Bulleen VIC 3105, Australia

2. What Personal Information We Collect

We collect personal information that you voluntarily provide when you:

  • use contact forms,

  • sign up for newsletters,

  • book calls or services,

  • email us,

  • or otherwise interact with our website.

Examples of personal information we may collect include:

  • Name

  • Email address

  • Phone number

  • Business name

  • Payment and billing information (via secure third-party providers)

  • Website usage data (e.g., IP address, pages viewed, device or browser type)

We may also collect analytics and cookies data to understand how the website is used.(Sprintlaw)

3. How We Collect Personal Information

We collect information:

  • Directly from you when you provide it,

  • Automatically when you visit or use the website through cookies and analytics tools,

  • From third-party service providers (e.g., email marketing platforms, analytics services).

You may choose not to provide certain information, but that may limit your ability to use some features of the site.

4. How We Use Your Information

We use personal information to:

  • Respond to inquiries or requests,

  • Provide consulting, mentoring or account services,

  • Send newsletters or updates if subscribed,

  • Improve our website, products and services,

  • Comply with legal and regulatory obligations.

We do not sell personal information to third parties.

5. Disclosure of Your Information

We may disclose personal information:

  • To service providers who assist with website operations, email delivery, analytics and hosting,

  • In response to lawful requests by public authorities, including to meet national security or law enforcement requirements,

  • If required by law or to protect our rights.

Where we share information with third parties, we require them to handle data securely and only for permitted purposes.

6. Cross-Border Transfers of Personal Information

If your information is transferred outside Australia (for example via cloud or analytics providers), we will take reasonable steps to ensure it is protected and handled in accordance with this policy and relevant law. (OAIC)

7. Security of Your Personal Information

We use reasonable technical and organisational measures to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. (Business.gov.au)

However, no system can be guaranteed to be 100% secure.

8. Access and Correction

You can request access to personal information we hold about you. You may also ask us to correct information that is inaccurate, out of date or incomplete.

Requests should be made in writing to:

Email: trystan@conwaygroup.com.au

9. Complaints

If you believe that your personal information has been mishandled, please contact us first so we can address your concerns. If you are not satisfied, you may also contact the Office of the Australian Information Commissioner. (OAIC)

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The revised version will be posted on this page.

11. How to Contact Us

For questions or concerns about this Privacy Policy:

Email: trystan@conwaygroup.com.au
Address: PO Box 121, Bulleen VIC 3105, Australia