Standard Advisory & Consulting Terms

Effective Date: August 2026 Issued by: Trystan Conway Consulting Pty Ltd (ACN 648 969 171) trading as Conway Consulting Group (“Consultant”)

These Terms apply to all mentoring and advisory, consulting and retainer services provided by the Consultant, unless a separate written project or retainer agreement says otherwise. Where a separate agreement is in place and its terms differ from these, that agreement applies.

In these Terms, “Client” means the person or organisation engaging the Consultant.

1. Scope of services

The Consultant provides strategic and operational business support to organisations across the Allied Health, Aged Care and disability sectors.

Services may include mentoring and advisory, systems optimisation, workforce planning and related consulting work.

Advice is based on the Consultant’s professional experience and on the information the Client provides. It is not legal, financial, taxation, clinical or human resources advice, and the Client remains responsible for obtaining specialist advice where that is needed.

2. Engagement model

Sessions may be booked through the Consultant’s website or by agreement in writing.

Additional work outside booked sessions may be arranged by agreement.

Engagements are provided on an ad hoc, flexible basis unless a project or retainer agreement says otherwise.

3. Fees and payment

Fees and payment terms are confirmed in writing before services commence.

All prices are in Australian dollars and are exclusive of GST unless stated otherwise.

Payment is due in accordance with the terms stated on each invoice.

Where an invoice remains unpaid for more than 14 days after its due date, the Consultant may suspend further work until payment is received, having first given the Client written notice and a reasonable opportunity to pay.

4. Expenses and travel

Travel time is charged at the applicable hourly rate.

Travel costs, accommodation and any third party costs incurred at the Client’s request are charged at cost. Where these are expected to exceed $200 for a single engagement, they are agreed in writing beforehand.

5. Cancellations and rescheduling

If the Client cancels or reschedules a confirmed session with less than 24 hours notice, the full session fee may apply.

If the Consultant cancels or reschedules a confirmed session with less than 24 hours notice, the session is rescheduled at no cost to the Client and no fee applies for the cancelled session.

6. Concurrent engagements and independence

The Consultant advises multiple organisations across the Allied Health, Aged Care and disability sectors. These may include organisations that operate in the same markets as the Client or that compete with the Client. The Client acknowledges this in engaging the Consultant.

The Consultant maintains independence across all engagements. The Consultant does not disclose the identity of its clients, and does not disclose or use one client’s confidential information for the benefit of another. The obligations in Section 7 apply to every engagement equally.

Where the Consultant becomes aware of a conflict that cannot be managed consistently with these obligations, the Consultant will tell the Client and, if the conflict cannot be resolved, will decline or end the affected work.

7. Confidentiality

Each party will keep the other’s confidential information confidential, and will use it only for the purpose of delivering the agreed services.

Client information will not be used in any other engagement, or for any purpose other than delivering the agreed services to that Client.

Where the Client requests it, specific information may be shared with named individuals only.

These obligations continue after the engagement ends.

These obligations do not apply to information that is publicly available, was already known to the receiving party, is independently developed without reference to the confidential information, or is required to be disclosed by law.

8. Session recording and transcription

With the Client’s agreement, sessions may be recorded and transcribed using digital meeting tools. Recordings and transcripts are used to support accurate note taking, follow up and service delivery.

The Consultant will tell participants when a session is being recorded. The Client or any participant may decline recording at any time, and the session will proceed without it.

Recordings and transcripts are treated as confidential information and handled in accordance with Sections 7 and 10.

The Client may request deletion of a recording or transcript at any time.

9. Tools and service providers

The Consultant uses third party software to deliver its services, including meeting, transcription, document, storage and artificial intelligence tools.

Where Client information is processed using these tools, the Consultant will use providers that offer appropriate security and confidentiality protections, will limit the information provided to what is reasonably necessary, and will not use providers that train models on the Consultant’s business or client content where that setting is within the Consultant’s control.

The Client may ask which tools are in use at any time, and may ask the Consultant not to use a particular category of tool for its information. Where that request would materially change how the services are delivered, the parties will agree an alternative approach.

This section does not permit disclosure of Client information to any third party for any purpose other than delivering the agreed services.

10. Privacy

The Consultant collects and handles personal and business information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Information collected during the engagement will only be used to deliver the agreed services, unless the law requires otherwise.

The Consultant will take reasonable steps to protect personal information from misuse, loss, unauthorised access and disclosure.

The Client may request access to, or correction of, any personal information the Consultant holds.

11. Access to Client systems and data

Where an engagement requires access to the Client’s systems, software or platforms, the Client is responsible for granting, limiting and removing that access, and may revoke it at any time. Access should be removed on completion of the relevant work or on termination of the engagement.

The Consultant will request only the level of access reasonably necessary to deliver the agreed services, and will use view only or limited access roles where practical.

Any personal or sensitive information the Consultant accesses through the Client’s systems, including information about the Client’s own clients, patients or participants, will be treated as confidential and handled in accordance with Sections 7 and 10.

The Consultant will not copy, export, download, retain or disclose the Client’s data beyond what is needed to deliver the agreed services, and will not share it with any third party except as permitted under Section 9.

The Consultant will apply reasonable security measures, including multi-factor authentication, when accessing the Client’s systems.

The Client is responsible for ensuring that granting access to the Consultant is consistent with its own privacy obligations and any consents it holds.

12. Intellectual property

All pre-existing intellectual property of the Consultant, including frameworks, toolkits, templates, methodologies and related materials, remains the property of the Consultant.

Where deliverables are created as part of an engagement, the Client is granted a non-exclusive, non-transferable licence to use those deliverables for its internal business purposes, effective on payment of the fees relating to that work.

The Client must not reproduce, distribute or share the Consultant’s materials with third parties without prior written consent.

Nothing in this section prevents the Client from using its own information, data or materials.

13. Independent contractor and authority

The Consultant is engaged as an independent contractor. Nothing in these Terms creates an employment, partnership, joint venture or agency relationship.

The Consultant has no authority to bind the Client, to enter into commitments on the Client’s behalf, or to exercise any delegated decision-making function.

All decisions relating to the Client’s business remain with the Client and its management. The Consultant provides information, analysis and recommendations, and the Client decides whether to act on them.

14. Insurance

The Consultant holds and maintains Professional Indemnity Insurance and Public Liability Insurance.

Evidence of current cover is available on request.

15. Limitation of liability

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy the Client has under the Australian Consumer Law or any other law that cannot lawfully be excluded.

To the extent permitted by law, the Consultant’s liability for a failure to comply with a consumer guarantee in relation to services is limited to supplying the services again, or paying the cost of having the services supplied again.

Otherwise, and to the extent permitted by law:

• the Consultant’s total liability arising out of or in connection with an engagement is limited to the greater of the total fees paid by the Client for that engagement in the three months before the event giving rise to the liability, and the fee for the relevant piece of work
• neither party is liable for indirect or consequential loss, or for loss of profit, revenue, goodwill or anticipated savings

No specific outcomes are guaranteed. The Consultant’s advice depends on the accuracy and completeness of the information the Client provides.

16. Termination

Either party may end an engagement by giving written notice by email.

Where a retainer or project agreement is in place, the termination provisions of that agreement apply.

Fees for services already delivered remain payable. Where work has been delivered but not yet invoiced, the Consultant will issue a final invoice.

On termination, each party will return or delete the other’s confidential information on request, other than material either party is required to retain by law or holds in routine backups.

Sections 7, 10, 12, 15 and 18 survive termination.

17. Changes to these Terms

The Consultant may update these Terms from time to time. The version in effect when an engagement commences applies to that engagement, and is not changed by any later update.

The current version is published on the Consultant’s website.

18. General

Governing law. These Terms are governed by the laws of Victoria, Australia, and each party submits to the jurisdiction of the courts of that state.

Disputes. Before starting proceedings, each party will attempt in good faith to resolve any dispute through discussion. This does not prevent either party from seeking urgent interlocutory relief.

Entire agreement. These Terms, together with any project or retainer agreement and any written fee confirmation, form the entire agreement between the parties in relation to the services.

Assignment. Neither party may assign its rights or obligations without the other’s written consent, which is not to be unreasonably withheld.

Severability. If any provision is found to be unenforceable, it is severed and the remaining provisions continue to apply.

Acceptance

By booking or confirming any session, or by entering into a project or retainer agreement with Conway Consulting Group, the Client acknowledges and agrees to these Terms.