Aged Care
Helping providers and leaders make better decisions in aged care
I support Allied Health providers, aged care organisations and project teams navigating reform, Support at Home, pricing pressure, workforce constraints and long-term sustainability across community and residential aged care.
My approach is strategic, practical and grounded in real operational experience.
Aged care at a glance
Aged care is moving through the biggest structural reset in decades.
On 1 November 2025, the new Aged Care Act commenced and aligned with the launch of Support at Home, shifting the system toward a clearer rights-based framework, stronger transparency expectations, and a new in-home aged care program architecture.
Support at Home:
replaced Home Care Packages and Short-Term Restorative Care on 1 November 2025
will bring CHSP into the new program no earlier than 1 July 2027
For providers, this is more than a program change. It reshapes pricing, service design, compliance, consumer expectations and how Allied Health is purchased and delivered.
My lens and experience
My aged care experience spans both:
community aged care (in-home service delivery models and operational realities)
residential aged care (multi-site Allied Health delivery, stakeholder management, and quality expectations)
I also hold a Graduate Diploma of Gerontology, which informs how I think about ageing, function, independence and service design across the continuum of care.
How I support people operating in aged care
My work focuses on decision clarity and practical implementation through reform.
Depending on context, this commonly includes:
Support at Home readiness, transition planning and risk sense-checks
pricing and viability analysis for Allied Health in aged care contexts
service model design across community and residential settings
workforce structure, utilisation and sustainable delivery models
systems, workflows and documentation that reduce friction
quality, governance and compliance alignment with current expectations
The depth and format varies, but the goal is consistent: fewer blind spots, better decisions, and smoother execution.
Support at Home and what it changes
Support at Home introduced a new structure for in-home aged care.
Key elements providers need to understand include:
participants receiving one of 8 funding classifications for ongoing services
a defined service list and clearer expectations around purchasing and transparency
pathways including restorative care, which can fund short-term intensive Allied Health or nursing support
Practically, this pushes providers to become sharper on:
what is clinically necessary versus operationally convenient
how services are packaged and communicated
how pricing, travel, and non-face-to-face time are handled
how outcomes and functional improvement are evidenced
Common challenges in aged care
Across providers and projects of all sizes, the same themes show up:
unclear or inconsistent Allied Health service models across sites and regions
pricing approaches that do not hold up under transparency and comparison expectations
workforce constraints that make service delivery brittle
service agreements and documentation that create admin drag
uncertainty about reform timelines and what matters most right now
tension between compliance effort and real quality improvement
Quality and compliance signals
Support at Home providers must comply with the strengthened Aged Care Quality Standards, with the Standards applying depending on registration category and the services provided.
For Allied Health providers delivering as subcontractors or partners, the practical question is how to build assurance that stands up to scrutiny, without building a compliance machine that slows delivery.
How this work is usually delivered
Support in aged care typically takes a few forms:
Mentoring and decision support
Targeted sessions to sense-check service models, pricing, workforce structure or reform decisions.Projects and diagnostics
Focused work such as Support at Home readiness, pricing and viability reviews, service model redesign, or workflow and documentation improvement.Ongoing advisory support
Fractional support to keep momentum, reduce risk, and improve decision quality over time.Specialist input for project teams
Aged care and Support at Home expertise to support consulting engagements and larger programs of work.
The right format depends on where the pressure is, not on organisation size.
Insights and analysis
I regularly publish analysis on aged care reform, Support at Home, provider viability and Allied Health operating models.
These insights are designed to help people understand what is happening beneath the headlines and how it affects real-world decisions.
Next steps
If you are operating in aged care and want clearer footing through reform, a short conversation is usually the best place to start.
That may lead to mentoring, a focused project, ongoing advisory support, or a clean set of priorities for your next quarter.
Book a strategy call today.