Standard Mentoring & Consulting Terms

Effective Date: March 2026 Issued by: Conway Consulting Group Pty Ltd ("Consultant")

The Consultant provides strategic and operational business support to clients across the Allied Health, Aged Care and Disability sectors.
Services may include, but are not limited to, mentoring, business advisory, systems optimisation, workforce planning and related consulting.
All advice is general in nature and based on professional experience.

Mentoring or consulting sessions may be booked via Calendly or by agreement through email.
Additional advisory work outside booked sessions may be arranged by agreement.
All engagements are provided on an ad hoc, flexible basis unless otherwise specified in a formal project or retainer agreement.

Fees and payment terms are confirmed at the time of booking or in writing before services commence.
Payment is required in accordance with the terms stated on each invoice.
All prices are in Australian dollars (AUD) and are exclusive of GST unless otherwise stated.

If a confirmed session is cancelled or rescheduled with less than 24 hours' notice, the full session fee may apply.

Both parties agree to maintain the confidentiality of all sensitive business information shared during the engagement.
The Consultant will not disclose or use any confidential information except for the purpose of delivering the agreed services.

All pre-existing intellectual property of the Consultant, including frameworks, toolkits, templates, methodologies and related materials, remains the property of the Consultant.
Where deliverables are created as part of an engagement, the Client is granted a non-exclusive, non-transferable licence to use those deliverables for internal business purposes only.
The Client must not reproduce, distribute or share any Consultant materials with third parties without prior written consent.

The Consultant collects and handles personal and business information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Information collected during the engagement will only be used for the purpose of delivering the agreed services, unless otherwise required by law.
The Consultant will take reasonable steps to protect personal information from misuse, loss, unauthorised access and disclosure.
The Client may request access to, or correction of, any personal information held by the Consultant.

The Consultant provides strategic and operational advice but is not a legal, financial or HR adviser.
The Client remains responsible for obtaining appropriate professional advice where required.
No specific outcomes are guaranteed.
The Consultant's total liability is limited to the total fees paid by the Client in the preceding three months.

The Consultant operates as an independent contractor, not as an employee, partner or agent of any Client.
All implementation decisions remain the Client's responsibility.

The Consultant holds current Professional Indemnity Insurance and Public Liability Insurance appropriate to the nature and scope of services provided.
Evidence of current coverage is available on request.

Mentoring and consulting sessions may be transcribed using digital meeting tools.
Transcriptions are used solely to support accurate note-taking, follow-up and service delivery.
Recordings and transcripts are treated as confidential information and handled in accordance with Section 5 (Confidentiality) and Section 7 (Privacy).

Either party may discontinue an engagement at any time by providing written notice via email.
Where a retainer or project agreement is in place, the termination provisions of that agreement will apply.
Any outstanding fees for services already delivered remain payable following termination.

By booking or confirming any mentoring or consulting session with Conway Consulting Group, you acknowledge and agree to these Terms.