Standard Mentoring & Consulting Terms

Effective Date: November 2025
Issued by: Conway Consulting Group Pty Ltd (“Consultant”)

1. Scope of Services

The Consultant provides strategic and operational business support to clients across the Allied Health, Aged Care and Disability sectors.
Services may include, but are not limited to, mentoring, business advisory, systems optimisation, workforce planning, and related consulting.
All advice is general in nature and based on professional experience.

2. Engagement Model

Mentoring or consulting sessions may be booked via Calendly or by agreement through email.
Additional advisory work outside booked sessions may be arranged by agreement.
All engagements are provided on an ad hoc, flexible basis unless otherwise specified in a formal project or retainer agreement.

3. Payment

Fees and payment terms are confirmed at the time of booking or in writing before services commence.
Payment is required in accordance with the terms stated on each invoice.
All prices are in Australian dollars (AUD).

4. Cancellations

If a confirmed session is cancelled or rescheduled with less than 24 hours’ notice, the full session fee may apply.

5. Confidentiality

Both parties agree to maintain the confidentiality of all sensitive business information shared during the engagement.
The Consultant will not disclose or use any confidential information except for the purpose of delivering the agreed services.

6. Limitation of Liability

The Consultant provides strategic and operational advice but is not a legal, financial or HR advisor.
The Client remains responsible for obtaining appropriate professional advice where required.
No specific outcomes are guaranteed.
The Consultant’s total liability is limited to the total fees paid by the Client in the preceding three months.

7. Independent Contractor

The Consultant operates as an independent contractor, not as an employee, partner, or agent of any Client.
All implementation decisions remain the Client’s responsibility.

8. Session Transcription

Mentoring and consulting sessions may be transcribed using digital meeting tools.
Transcriptions are used solely to support accurate note taking, follow up and service delivery.
Recordings and transcripts are treated as confidential information and handled in accordance with section 5.

9. Governing Law

These Terms are governed by the laws of Victoria, Australia.
Any disputes will be resolved in good faith through discussion and negotiation.

Acceptance

By booking or confirming any mentoring or consulting session with Conway Consulting Group, you acknowledge and agree to these Terms.